Connection
Cellular links, Ethernet connectivity, SIM behaviour and network access.
Technical support
Keep the field connected.
Practical assistance for DONYX router connectivity, security, software updates and troubleshooting in Europe and the United Kingdom.
Email support →01Describe the issue
02Share device context
03Review and respond
DONYX EUROPE / SUPPORT
Support scope
Start with the problem in front of you.
A useful support request includes the exact router model, software version, network environment and a clear description of what changed or failed.
Security
Questions about secure access and router configuration for the deployment.
Updates
Guidance for firmware installation and maintaining router software.
Troubleshooting
Structured investigation of device behaviour, logs and configuration.
Before you contact us
Four details speed up diagnosis.
- Product
Router model and, where available, device identifier.
- Software
Current dnxOS or firmware version and recent update history.
- Environment
Country, mobile network, SIM setup, connected equipment and interfaces.
- Evidence
Error text, relevant logs, screenshots and the steps needed to reproduce the issue.
Documentation
Start with the essential guides.
Documentation opens in the DONYX technical library. Product-specific files are also available from each router page.
DONYX Europe support
Talk to a person who can route the question.
EasyNet Technologies UAB coordinates DONYX support communication for customers in Europe and the UK. For urgent operational issues, call and have the router model ready.